主动管理在成本前是负和游戏，在成本后是输家的游戏。

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

这个世界内心狂野，表面怪异。

最强的企业是那些将废弃物视为设计缺陷的企业。