文学是对剥夺感的表达，是对缺失感的补救。

客户满意度应该是每个商业决策背后的驱动力。

Leadership is a two-way street, loyalty up and loyalty down. Respect for one's superiors; care for one's crew.

Silence is the perfectest herald of joy: I were but little happy, if I could say how much.

The past is a shadow that follows us, but it is up to us to decide whether it will darken our future.

失败是最好的老师。你通过犯错并找出纠正错误的方法来学习。