Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
事实上,在美国,犹太人是非犹太人想象中的虚构人物。
我们卖的不是水,我们卖的是健康。
The key to managing complexity is to focus on the interfaces between components, not their implementations.
The new leader is a facilitator, not an order giver.