"History is not just a series of events, but a complex web of human experiences and emotions."

"If people were rain, I was drizzle and she was a hurricane."

I'm not interested in money or fame; I don't want to be on display like an animal in a zoo.

Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.