You don't have to be great to start, but you have to start to be great.

Customer satisfaction begins with understanding their unspoken needs and exceeding their expectations.

能源行业的领导力需要远见和适应力来应对不确定性。

自由是做法律允许的事情的权利。

And the thing about a successful life is that a lot of the time, our ideas of what it would mean to live successfully are not our own. They're sucked in from other people; chiefly, if you're a man, your father, and if you're a woman, your mother. Psychoanalysis has been drumming home this message for about 80 years. No one's quite listening hard enough, but I very much believe it's true.