客户满意度应该始终是每个决策的核心。

Don’t ever respond to a solicitation or a proposal on the phone. The urgency is a disguise.

I think people believe in heaven because they don’t like the idea of dying, because they want to carry on living and they don’t like the idea that other people will move into their house and put their things into the rubbish.

一个组织的领导质量决定了其文化质量。