2016年:贝索斯致股东信《每天都要像创业的第一天那样》
超越顾客的期望。如果你这样做,他们会一次又一次地回来。给他们想要的——再多一点。
I don't think you should ever have to apologize for your excitement.
The future competition is about talent; whoever has top talent holds the initiative.