Quality is not a department, it is a way of life.

我认为战胜恐惧的唯一方法就是告诉它滚开。

Everyone has a secret world inside of them. All of the people of the world, I mean. Everybody. No matter how dull and boring they are on the outside, inside them they’ve all got unimaginable, magnificent, wonderful, stupid, amazing worlds. Not just one world. Hundreds of them. Thousands maybe.

效率是把事情做对，效果是做对的事情。