And we also suck in messages from everything from the television, to advertising, to marketing, etc. These are hugely powerful forces that define what we want and how we view ourselves. When we're told that banking is a very respectable profession, a lot of us want to go into banking. When banking is no longer so respectable, we lose interest in banking. We are highly open to suggestion.

最持久的变化来自于理解问题的根本原因，而不仅仅是症状。

技术并不重要。重要的是你对人有信心，认为他们本质上是善良和聪明的，如果你给他们工具，他们会做出美妙的事情。