Those who do not have power over the story that dominates their lives, the power to retell it, rethink it, deconstruct it, joke about it, and change it as they change, truly are powerless, because they cannot think new thoughts.

Quality is never an accident; it's always the result of intelligent effort.

成功不在于成为最好的，而在于始终如一地为客户提供质量和价值。