客户满意度始于理解他们未说出口的需求并超越他们的期望。
好的企业和坏的企业的区别在于,好的企业不断地产生简单的决策,而坏的企业不断地产生痛苦的决策。
每一个词都承载着它的历史重量。
Education is the seed from which sustainable forestry practices grow.
The most common form of despair is not being who you are.
All human knowledge is from experience.
你停止尝试变得更好的那一刻就是你开始变得更糟的那一刻。