Your most unhappy customers are your greatest source of learning.

我不会打桥牌。我不打网球。所有那些人们学习的东西，我都很钦佩，但似乎没有时间。但有的是时间看窗外。

The stories we don’t tell are the ones that haunt us the most.

The harder you work, the luckier you get.

"The immune system is like a double-edged sword; it can fight cancer but also needs to be controlled."

Leadership is about empowering others to achieve their full potential.

学无止境，“活到老，学到老”。“为之，人也；舍之，禽兽也。”学习，是人的本性，是人和禽兽的重要区别之一。学习，当然不只是书本上的知识。当今社会，社会发展的车轮呼啸前行，不积极学习就会被时代抛在后面。善于学习，才能掌握在现代社会的生存技能，才能适应社会的飞速发展。

Quality is not an act, it is a habit.