Exceed your customers' expectations. If you do, they'll come back over and over. Give them what they want — and a little more.

The secret of change is to focus all of your energy, not on fighting the old, but on building the new.

传统方法蕴含智慧，但可持续发展要求我们在必要时超越它们。

Silence can sometimes be more powerful than words.

Markets fail when information is asymmetric or incentives are misaligned.