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让团队发挥最大潜能的方法是,以困难但可达成的目标挑战他们,以真诚与信任鼓励他们,以扣人心弦的愿景激发他们,和以同理心倾听他们。
Show me a hero and I'll write you a tragedy.
Quality is never an accident; it is always the result of intelligent effort.
Your most unhappy customers are your greatest source of learning.