任何公司最有价值的资产是其员工——投资于他们，他们将推动你的成功。
The most valuable asset any company has is its people—invest in them, and they will drive your success.
A real decision is measured by the fact that you've taken a new action. If there's no action, you haven't truly decided.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
