透明建立信任，信任建立与消费者的持久关系。
Transparency builds trust, and trust builds lasting relationships with consumers.
If you don’t take risks, you’ll never know what you could have achieved.
一个有父母在世的犹太男人是一个十五岁的男孩，并且将一直是一个十五岁的男孩，直到他们去世！
If you're not failing every now and then, you're not doing anything very innovative.
倾听公司里的每一个人，并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。