Your most unhappy customers are your greatest source of learning.
最终,我们都只是故事,我们能期望的最好结果就是成为一个好故事。
Like dear St Francis of Assisi I am wedded to Poverty: but in my case the marriage is not a success.
I'm a catalyst for change... You can't be an outsider and be successful over 30 years without leaving a certain amount of scar tissue around the place.
Innovation often comes from questioning the status quo.