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客户满意度始于理解他们未说出口的需求并超越他们的期望。
Customer satisfaction begins with understanding their unspoken needs and exceeding their expectations.
All behavior is motivated by some form of drive reduction.
Memories, even your most precious ones, fade surprisingly quickly. But I don’t go along with that. The memories I value most, I don’t ever see them fading.
可持续性不是一种趋势,而是我们共同的责任。