客户满意度毫无价值,客户忠诚度才是无价的。
Customer satisfaction is worthless. Customer loyalty is priceless.
每个人都是自己的上帝,如果你自己都放弃自己了,还有谁会救你?每个人都在忙,有的忙着生,有的忙着死。忙着追逐名利的你,忙着柴米油盐的你,停下来想一秒:你的大脑,是不是已经被体制化了?你的上帝在哪里?
I don’t believe in regrets. Everything happens for a reason.
不要害怕失败,要害怕不去尝试。
The only thing that makes life possible is permanent, intolerable uncertainty; not knowing what comes next.
We don't inherit the land from our ancestors; we borrow it from our children.