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Customer satisfaction is worthless. Customer loyalty is priceless.
客户满意度毫无价值,客户忠诚度才是无价的。
解读:道德更多依赖个体的自我约束与内在修养,无法像法律一样强制要求他人遵循。每个人需主动提升道德水准,倘若将道德标准强行加诸他人,容易引发道德绑架,破坏人际关系和谐。
The greatest power is not in controlling others, but in understanding them.
I'm not a product of my environment. My environment is a product of me.