Customer satisfaction is worthless. Customer loyalty is priceless.
客户满意度毫无价值，客户忠诚度才是无价的。
It's on the strength of observation and reflection that one finds a way. So we must dig and delve unceasingly.
过去是一个异国他乡；他们在那里行事不同。
你可以非常爱一个人……但你永远无法像想念他们那样爱他们。
Great design combines functionality with aesthetics—it solves problems while inspiring people.
There is no shortcut to success, only down-to-earth efforts lead to long-term success.