毕竟,只有在退潮的时候,才能发现谁在裸泳。
客户满意度毫无价值,客户忠诚度才是无价的。
The deepest problems of modern life derive from the claim of the individual to preserve the autonomy and individuality of his existence in the face of overwhelming social forces, of historical heritage, of external culture, and of the technique of life.