I'm not going to keep on knocking that old door that doesn't open for me. I'm going to create my own door and walk through that.

顾客可能不总是对的，但他们永远是顾客。

我对角色的心理不感兴趣，而是对情境的心理感兴趣。

Becoming happier takes both a will and a proper way.

真正的领导力在于赋予他人实现潜力的能力。