Expertise in any domain involves the automation of basic skills, freeing attention for higher-level aspects of performance.
任何领域的专业知识都涉及基本技能的自动化，从而释放注意力用于更高层次的性能表现。
Science is not a boy's game, it's not a girl's game. It's everyone's game. It's about where we are and where we're going.
理解就是感知模式。
客户满意度毫无价值，客户忠诚度才是无价的。
这个世界充满了故事，而每个故事本身就是一个世界。
