"Silence can be louder than words, if you know how to listen."

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

我们写的每一个字都是朝着理解自己和周围世界迈出的一步。

"You don't forget the face of the person who was your last hope."

Faith is the great cop-out, the great excuse to evade the need to think and evaluate evidence. Faith is belief in spite of, even perhaps because of, the lack of evidence.

I'm not afraid to take a stand. Everybody, come take my hand. We'll walk this road together, through the storm, whatever weather, cold or warm.

"Success is not final, failure is not fatal: It is the courage to continue that counts."

你知道的越多，你能创造的越多。你能创造的越多，你能表达的越多。