客户满意度毫无价值，客户忠诚度才是无价的。

领导力就是激励人们去做他们从未想过自己能做的事。

Seeing comes before words. The child looks and recognizes before it can speak.

坚持你熟悉的道路

爱我或者恨我，两者必有其一。一直都这样。有人恨我的比赛，我的狂妄自大；恨我的后仰投篮，我对胜利的渴望；恨我是一名老将，恨我获得过总冠军。恨吧，用你的全部心思去恨吧。然而也有很多人深爱着我，理由却和恨我的人一样。

What's terrible is to pretend that second-rate is first-rate. To pretend that you don't need love when you do; or you like your work when you know quite well you're capable of better.

If you’re not failing occasionally, you’re not pushing the boundaries enough.

"The past is never dead; it’s not even past until we’ve written it."

物理学不仅仅是寻找答案，它关乎提出正确的问题。

鱼儿在江湖中彼此相忘，人在道术中彼此相忘。