The trouble with most people is that they think with their hopes or fears or wishes rather than with their minds.
The biggest risk in banking is not lending to bad borrowers, but borrowing from flighty lenders.
Program testing can be used to show the presence of bugs, but never to show their absence!
You can't manage what you don't measure, and you can't improve what you don't manage.
我们不仅仅是在卖商品,我们是在创造一种新的购物体验。