客户的声音应该永远是房间里最响亮的。
The single biggest problem in communication is the illusion that it has taken place.
We can distinguish the blurred shapes and colours we see at a distance only because of the capacities of our eyes.
在帮助孩子健全发展的过程中,最常被人忽视的,就是人性的特质――孩子精神上的需要。