最好的管理是一门真正的科学，建立在明确的法律、规则和原则之上。

I don’t let anyone define me. I define myself.

对粗鲁的陌生人回以极度礼貌，很刺激。

Zero Defects is a performance standard. It is the standard of the craftsman, regardless of his or her trade.

The limits of sense are not to be determined by the narrow bounds of our own capacities.