I’ve learned to embrace my flaws, because they make me who I am.

我不想成为名人。我想成为记忆。

The quality of an organization is determined by the quality of its services.

Listen here. Human kindness can't be bought for pennies or silver. Kindness is kindness. Pennies and silver are pennies and silver. Can't mix the wheat with the chaff.

The difference between a good business and a bad business is that good businesses throw up one easy decision after another. The bad businesses throw up painful decisions time after time.

The best businesses don't just adapt to change—they drive it.

I don't think about my legacy. I just try to do good work.