用真实之心待人，事情虽然不一定成功，但过后别人看见了我的诚意；用欺诈的心肠处理事情，别人虽然一时间受到迷惑，但过后别人必然见到你的虚伪狡诈。

The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.

Success is not about the money you make, it's about the difference you make in people's lives.

我是一个非常情绪化的人。我动不动就哭。