Quality is free. It's not a gift, but it is free. What costs money are the unquality things -- all the actions that involve not doing jobs right the first time.
质量是免费的。它不是礼物，但它是免费的。花钱的是那些不质量的东西——所有那些没有第一次就把工作做好的行为。
最深刻的定理往往源于最简单的观察。
A writer is someone who has taught his mind to misbehave.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
I believe that the job of the novelist is to go out into the world and to bring back news of the human condition.
