Children have never been very good at listening to their elders, but they have never failed to imitate them.
孩子们从来都不太擅长听长辈的话，但他们从未停止模仿长辈。
The quality of an organization is determined by the quality of its leadership.
让人们相信谎言的一个可靠方法是频繁重复，因为熟悉感不容易与真相区分开来。
Customer-centric innovation begins with listening beyond what is said to understanding what is meant.