It's easier to ask forgiveness than it is to get permission.

客户满意度始于理解他们未说出口的需求并超越他们的期望。

出自先秦《荀子·解蔽》。大凡是人，往往都有惑于枝节问题而看不清大局的毛病。说明人性的弱点：看问题不全面，往往惑于表面现象，结果“只见树木，不见森林”，“捡了芝麻，丢了西瓜”。

If you repeated what you did today 365 more times will you be where you want to be next year？

我们都在阴沟里，但仍有人仰望星空。

A business that doesn’t innovate will stagnate.