Customer satisfaction is the only currency that matters in the long run.
I think I have only one choice: either get busy living or get busy dying.
The quality of the product is the dignity of the enterprise.
知识最大的敌人不是无知,而是知识的幻觉。
当有人对你讨厌、粗鲁、憎恨或刻薄时,假设他们是病人。这使你更容易对他们产生共情,从而缓和冲突。
阅读是一种祈祷形式,一种引导冥想,让我们暂时相信自己是别人。
When you meet with opposition, even if it should be from your husband or your children, endeavor to overcome it by argument and not by authority, for a victory dependent upon authority is unreal and illusory.