The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
译文:教导晚辈从小就要有光明磊落的气度和形象,平日还要让晚辈反躬自省,不能没有忧患意识和自我砥砺的修养。赏析:教导子孙后代做人要光明磊落,胸怀宽广,平日要反思自己的言行是否得当。
Technology should serve human nature, not change it.
History is always personal.