理解就是知道什么导致什么。
一个组织的客户服务质量决定了其客户忠诚度的质量。
"The role of business is to produce products and services that make people's lives better—while using fewer resources—and to act lawfully and with integrity."
The only way to survive is to keep moving forward.
金钱被高估了。真正新鲜的事物很少会需要很多钱。不然的话,百万富翁们应该早就垄断了对新事物的发明了,但他们并没有。相反,几乎所有的突破都来自那些缺钱的人,因为他们被迫不得不依靠自己的热情、坚持与才智,去找到新的方法。贫穷是创新上的优势。
The ocean is our greatest resource, but also our greatest responsibility. How we treat it defines our legacy.