Leadership is about making tough decisions with empathy and vision.

Success is not just about what you accomplish in your life, it's about what you inspire others to do.

I'm not a perfectionist, but I like to feel that things are done well.

One strategy: "We've had three big ideas at Amazon that we've stuck with for 18 years， and they're the reason we're successful: Put the customer first. Invent. And be patient."

In the depth of winter, I finally learned that within me there lay an invincible summer.