Leadership is about making others better as a result of your presence and making sure that impact lasts in your absence.

When a person realizes he has been deeply heard, his eyes moisten. I think in some real sense he is weeping for joy. It is as though he were saying, "Thank God, somebody heard me. Someone knows what it's like to be me."

生活就是忍受，在混乱中找到意义，尽管痛苦也要继续前进。

心灵是一个连续的事件流。