Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

That “democracy” is a somewhat vague term which I cannot define precisely. We ought to say, therefore: “I am fairly certain that it is a good thing if a government has something of the characteristics that are common to the British and American Constitutions,” or something of this sort.

盈利和环境管理并不相互排斥；它们必须齐头并进。

书籍是通往宇宙的钥匙。

"We are all in the gutter, but some of us are looking at the stars."