It ain't the roads we take; it's what's inside of us that makes us turn out the way we do.

Listen to your customers more than you speak to them - they'll tell you exactly what you need to know.

我认为最好的演员是那些愿意冒险并且不怕失败的人。

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

Voluntary actions are the result of apperception.

生活中最重要的事情不是胜利，而是奋斗。