I think that one should recognize reality even when one doesn’t like it； indeed， especially when one doesn’t like it.
我认为，一个人应该认识到现实，即使他不喜欢它；事实上，尤其是当他不喜欢它的时候。
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
The voice is an instrument that never stops evolving.
Many a man's reputation would not know his character if they met on the street.
Disruption is not about technology; it's about business models.