Customer needs always come first; everything else is secondary.

Security is sleeping in the back seat of the car...When you're a little kid, and you've ben somewhere with your Mom and Dad, and it's night, and you're riding home in the car, you can sleep in the back seat...You don't have to worry about anything...Your Mom and Dad are in the front seat, and they do all the worrying...But it doesn't last! Suddenly, you're grown up, and it can never be that way again!

"In der Literatur geht es nicht darum, Antworten zu geben, sondern Fragen zu stellen."

爱自己是终身浪漫的开始。

在科学管理下，老式的独裁者不存在。在科学管理下，企业的领导者受到通过数百次实验开发的规则和法律的约束，就像工人一样。