无论是赏心悦目的事物,还是实实在在的东西,我们从中获取幸福的关键似乎取决于这样一个事实,那就是我们必须首先满足自己情感或心理上的一些更为重要的需求,诸如对理解、爱、宣泄和尊重的需求。《旅行的艺术》
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
It’s on the strength of observation and reflection that one finds a way. So we must dig and delve unceasingly.
It was like when you make a move in chess and just as you take your finger off the piece, you see the mistake you’ve made, and there’s this panic because you don’t know yet the scale of disaster you’ve left yourself open to.