许多人害怕改变，但是如果把它视作天经地义的事，也就释然了。
Most people are afraid of change，but if you look at it as something you can count on，then it can be a comfort.There's not many things you can really count on.
客户满意度是衡量公司成功的最终标准。
每一次收获都教会我们新的东西；土地是最好的教授，只要我们愿意倾听。
Where is the wisdom we have lost in knowledge? Where is the knowledge we have lost in information?
Never stop learning; the day you think you know it all is the day you start falling behind.
真正的诗人是能够激发灵感的人。
相信自己的想法，即使没有其他人相信。
Writing for the theatre is always a kind of confrontation.
