良好的服务流程有利于你为客户服务，但如果你不加警觉，流程本身就会变成问题，这在大企业中尤为普遍： 工作流程没有为结果服务，只是走走过场。 这就让人倒吸一口凉气了！
2016年：贝索斯致股东信《每天都要像创业的第一天那样》
Innovation isn't about reinventing the wheel; it's about making the wheel roll smoother and faster.
比亚迪要做全球新能源汽车的领导者。
I can never be safe; I always try and go against the grain. As soon as I accomplish one thing, I just set a higher goal. That's how I've gotten to where I am.
The fundamental law of the militia is, that it be created, directed and commanded by the laws, and ever for the support of the laws.
"Success is a lousy teacher. It seduces smart people into thinking they can't lose."
