Customer satisfaction begins with understanding their unspoken needs and exceeding their expectations.

Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

我们的教学方法只有一个，就是必须维持孩子们的高度兴趣和强烈持续的注意力。

Get rich or die tryin'.

The deepest problems of modern life derive from the claim of the individual to preserve the autonomy and individuality of his existence in the face of overwhelming social forces, of historical heritage, of external culture, and of the technique of life.

Never let anyone make you feel like you don't deserve what you want.

Adaptability is the cornerstone of long-term survival in any industry.