质量改进的第一步是了解客户真正想要的是什么。

The past is never dead. It's not even past.

The architect must be a collaborator.

小王子穿过沙漠。他只见过一朵花，一个有着三枚花瓣的花朵，一朵很不起眼的小花……

人は誰でも、自分の中に闇を持っている。それが表に出るか出ないかは、その人次第だ。

What I remember above all about Harvard was being in the midst of so much energy and intelligence. It could be exhilarating, intimidating, sometimes even discouraging, but always challenging. It was an amazing privilege…and though I left early, I was transformed by my years at Harvard, the friendships I made, and the ideas I worked on.