Most of what makes a book 'good' is that we are reading it at the right moment for us.
一本书之所以成为一本“好书”,主要是因为我们在对的时候读了它。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
制度主义者……往往自以为非常聪明;他常常如此迷恋于自己设想的政府理想计划的所谓完美,以至于不能容忍对其有丝毫的偏离。
"I am a work in progress, and that’s okay."