确实需要一些勇气来承担如此影响深远的工作。
质量改进的第一步是了解客户真正想要的是什么。
You have to be willing to grow. Growth is different from something that happens to you. You produce it. You live it. The prerequisites for growth: the openness to experience events and the willingness to be changed by them.
The only reason people want to be masters of the future is to change the past.