领导力在于激励他人实现他们认为不可能的事情。
「释义」:心中光明坦荡,还有什么需要多言?
“未经审视的人生不值得过。”
悲观者抱怨风向,乐观者期待风向改变,而领导者调整船帆。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.