你必须先对自己有所期望，然后才能做到。

I think it's merely the randomness of the winning and losing process that I want to stress, because the emphasis nowadays is so much on the justice of everything, and politicians always talk about justice. Now I'm a firm believer in justice, I just think that it's impossible. So we should do everything we can to pursue it, but we should always remember that whoever is facing us, whatever has happened in their lives, there will be a strong element of the haphazard. That's what I'm trying to leave room for; otherwise, it can get quite claustrophobic.

文化是塑造行为并推动任何组织绩效的无形力量。

当你专注于客户而非竞争时，成功就会到来。